In this manual we show you what to do if you forget your password for TUMonline.


Related topics

1. Open the login page of TUMonline

Go to the login page of TUMonline (

Click on the “Reset password” link:

Screenshot: Login page

2. Reset password

After clicking on the “Reset password” link, the page “Password Assistance / TUMonline” opens.

Screenshot: Password assistance page

Enter your TUMonline user name and date of birth and click on the “submit request” button.

If you can be identified by your entries, an e-mail with further instructions will be automatically sent to you.

3. Receiving the e-mail

Important: This e-mail will be sent to your TUM e-mail address and your forwarding address, if configured. For applicants with no TUM e-mail address as well as students, who have not configured a forwarding address, it will be sent to their applicant e-mail address.

If you no longer know your user name or cannot complete the process for other reasons, contact the IT support (

If you have further questions or problems, please also contact the IT support.

Identification by video camera

Identification by video

You can use a video camera to identify yourself for password resets (e.g. the camera on your phone).

Please follow these steps:

  1. Take out your ID.
  2. Start the camera on your device.
  3. Open in your browser.
  4. Call us at ++ We will tell you the exact camera room you can connect to ( in order to idenify yourself using video conferencing.